Archive for March 2024
Rampant Referrals For MSPs – Part 4
Rampant Referrals for MSPs : Self-Sabotage (Part B) Okay, so as a quick recap from last time, we started looking at ways that MSPs can reduce their referral-flow as a result of reduced client-service satisfaction, as a result of service-sabotage. This started off with a quick appreciation that we all have lots of biases and…
Read More‘AI Washing’ – Crackdown
The US investment regulator, the Securities and Exchange Commission (SEC), has dished out penalties totalling $400,000 to two investment companies who made misleading claims about how they used AI, a practice dubbed ‘AI Washing’. What Is AI Washing? The term ‘AI washing’ (as used by the investment regulator in this case) refers to the practice of…
Read MoreWhat Is Customer Journey Mapping Software?
In this tech insight, we look at what customer journey mapping is, its benefits, the challenges of using it, and also we look at some of the popular customer journey mapping software solutions available. What Is Customer Journey Mapping? Customer journey mapping refers to a strategic process (that’s used by marketers) to visualise and understand…
Read MoreGlassdoor Site Shows Real Users’ Names
It’s been reported that Glassdoor (the website that allows current employees to anonymously review their employer) posted users’ real names to their profiles without their consent. What Is Glassdoor? By allowing users to register anonymously, Glassdoor is a website that allows current and former employees to anonymously review their companies and management. Founded in 2007…
Read MoreYour AI Twin Might Save Your Life
A new study published in The Lancet shows how an AI tool called Foresight (which fully analyses patient health records and makes digital twins of patients) could be used to predict the future of your health. What Is Foresight? The Foresight tool is described by the researchers as a “generative transformer in temporal modelling of patient…
Read MoreSerious Apple Chip Vulnerability Discovered
US researchers have reported discovering a hardware chip vulnerability inside Apple M1, M2, and M3 silicon chips. The unpatchable ‘GoFetch’ is a microarchitecture vulnerability and side-channel attack that reportedly affects all kinds of encryption algorithms, even the 2,048-bit keys that are hardened to protect against attacks from quantum computers. Continue reading … …Free MSP Standard Access Required Thank you for…
Read MoreWorld’s First Bio-Circular Data Centre
French data centre company, Data4, says its new project will create a world-first way of reusing data centre heat and captured CO2 to grow algae which can then be used to power other data centres and create bioproducts. Why? The R&D project, involving Data4 working with the University of Paris-Saclay, is an attempt to tackle…
Read MoreRampant Referrals for MSPs – Part 3
Recap from last Time.Last time we saw that to complement the statistics we saw in session 1, the main benefits to MSP owners for optimising referrals were identified within the categories of : – Cost (or lack of it)– Feedback (both internally and externally)– Trust – we looked at all the stakeholders along the trust-train.–…
Read MoreDon’t Ask Gemini About The Election
Google has outlined how it will restrict the kinds of election-related questions that its Gemini AI chatbot will return responses to. Why? With 2024 being an election year for at least 64 countries (including the US, UK, India, and South Africa) the risk of AI being misused to spread misinformation has grown dramatically. This problem…
Read MoreDMARC Diligence (Part 3) : Implementing and Optimising DMARC for Maximum Security
In this third and final part of our series of ‘DMARC Diligence’ insights, we explore the detailed process of DMARC deployment, its monitoring, optimisation, and preparing businesses for future email security challenges. Last Week … Last week in part 2 of this series of ‘DMARC Diligence’ articles, we looked at the crucial yet often neglected aspect…
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