Posts by Mike Knight
Buying a Business – Chapter 1
MSP Marketing in bite-sized bits. It’s easier than you think with MKLINK. To get more of MKLINK’s MSP MBA Marketing and IT training resources, make sure that you’ve registered for your account for free now at www..mklink.org. Buying a business, the quick and easy guide for MSPs. Why buy a business anyway? Reasons to grow…
Read MoreBurger King Deploys AI Headsets to Monitor Staff ‘Friendliness’
Burger King is piloting OpenAI-powered headsets in 500 US restaurants that analyse drive-thru conversations, coach staff in real time and track hospitality signals such as whether employees say “please” and “thank you”. What Is BK Assistant and How Does It Work? The system, known as BK Assistant, sits inside employee headsets and a connected web…
Read MoreConsumers Still Don’t Trust AI to Handle Customer Service
New research from Pegasystems and YouGov shows that most consumers in the UK and US remain wary of generative AI in customer service, preferring human interaction despite widespread corporate investment in chatbots and automated support. What the Research Found The study, published in February 2026 by Pegasystems Inc., a US-based enterprise AI software company, surveyed…
Read MoreInstagram To Alert Parents Over Repeated Self-Harm Searches
Instagram says it will begin notifying parents if their teen repeatedly searches for suicide or self-harm-related terms within a short period, adding to its existing content controls as scrutiny of teen digital wellbeing intensifies. How The Alerts Will Work The new feature applies to Teen Accounts enrolled in Instagram’s parental supervision tools. If a young…
Read MoreSamsung Adds Built-In Privacy Display to Galaxy S26 Ultra
Samsung has unveiled a new display technology on its Galaxy S26 Ultra that allows users to activate a built-in privacy mode on a per-app basis, limiting what can be seen from side angles without the need for stick-on screen filters. How the Privacy Display Works The feature, branded “Privacy Display”, was introduced at Samsung’s Galaxy S26…
Read MoreServiceNow AI Resolves 90 Per Cent of IT Tickets
ServiceNow claims its new Autonomous Workforce AI is now resolving more than 90 per cent of targeted Level 1 IT help desk tickets inside its own organisation, marking a significant step in the shift from AI assistance to AI execution. Autonomous Workforce and EmployeeWorks The claim forms part of California-based US enterprise software company ServiceNow’s…
Read MoreGoogle’s 100-Hour ($1 Billion) Battery to Power New Data Centre
Google has announced plans to build a new data centre in Pine Island, Minnesota, powered by wind, solar and a 300-megawatt, 100-hour iron-air battery supplied by US startup Form Energy, marking a significant test of long-duration energy storage at hyperscale. Minnesota and the Clean Energy Structure The project, revealed in February, will be developed in…
Read MoreMDF For MSPs
Let me ask you a slightly uncomfortable question. How much marketing budget do you think vendors have sitting there… right now… specifically allocated to help MSPs like you grow? And more importantly — how much of it are you personally claiming? Because here’s the reality. Every year, millions in Marketing Development Funds — MDF —…
Read MoreMicrosoft Copilot Bug Exposes Confidential Emails To AI Tool
A coding error inside Microsoft 365 Copilot briefly allowed the AI tool to read and summarise emails that businesses had explicitly marked as confidential. A Safeguard That Didn’t Hold In January, Microsoft detected an issue inside the “Work” tab of Microsoft 365 Copilot Chat. The problem, tracked internally as CW1226324, meant Copilot could process emails…
Read MoreThe Truth About Cyber Insurance
Cyber insurance has grown into a multi-billion-dollar global market, yet when a serious breach occurs, the real story often lies in the small print, the exclusions, and the security controls that should have been in place long before the policy was signed. Once Just An Add-On Cyber insurance was once treated as a niche add-on…
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