Ryanair Third-Party Data Protection Inquiry

What happens to data gathered as part of Ryanair’s extra ID verification requirement (from customers who don’t book directly through its website), has led to an inquiry being launched by Ireland’s Data Protection Commission (DPC). 

Why ID Verification? 

For travellers booking flights through third-party websites or online travel agents (OTA), rather than directly through Ryanair, the Irish low-cost airline requires them to complete a Customer Verification Process. The reason, given by Ryanair, is that third-party agents sometimes provide incorrect or incomplete passenger information, e.g. fake contact or payment details, which can interfere with Ryanair’s ability to communicate important flight details directly to passengers.