Ofcom Fines Virgin Media £23.8 Million

Ofcom has fined Virgin Media £23.8 million after finding that the company’s move to digital landlines left thousands of vulnerable telecare customers at direct risk of harm.

What Ofcom Has Decided

On 1 December 2025, Ofcom announced that it had imposed a £23.8 million penalty on Virgin Media for serious failings during its programme to migrate customers from traditional analogue landlines to digital services.