Recap.
As a quick recap last time, we concluded the ‘Who’ of communications and communications-sabotage. This means that we’ve largely covered the ‘what’, ‘who’ and the ‘why’ of communications, leaving the ‘when’, ‘where’ and ‘how ‘ and I’d like to start to cover all that now in another section around ‘environment’ – or more specifically – Environment Sabotage and how MSPs are unwittingly sabotaging referrals.

So, starting with the ‘when’, we can narrow this down into two parts, a short part about you and a longer part about them. This is in relation to events that occur which are either inside or outside your direct control.