Rampant Referrals for MSPs : Self-Sabotage (Part B)

Okay, so as a quick recap from last time, we started looking at ways that MSPs can reduce their referral-flow as a result of reduced client-service satisfaction, as a result of service-sabotage. This started off with a quick appreciation that we all have lots of biases and blindspots about our abilities, so it’s important to have benchmarking in place. That benchmarking ideally needs to be against ‘good’ competitors and we need to make sure we don’t misinterpret the metrics that we measure. Now, we’re going to continue this and then finish the service-sabotage theme.