Trustindex verifies that the company has a review score above 4.5, based on reviews collected on Google over the past 12 months, qualifying it to receive the Top Rated Certificate.
Brother (once considered one of the more consumer-friendly printer manufacturers) is now under fire over claims that its latest firmware updates deliberately degrade print quality when third-party toner cartridges are used.
Right-to-repair activist and electronics technician Louis Rossmann has accused Brother of deploying firmware updates that hinder the use of non-OEM (Original Equipment Manufacturer) consumables. According to Rossmann, users have reported that certain printer functions, such as automatic colour registration, stop working after an update when a third-party cartridge is detected.
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