MSPs – Looking Over Your Staff’s Shoulders?

Given the importance to MSPs of recruiting and retaining excellent staff, it's more important than ever to maximise the value they get from their relationship with the business. To this end, it may be worth reviewing a precis about a recent academic study.

A recent 2023 article entitled "Is someone looking over my shoulder? An investigation into supervisor monitoring variability, Subordinates' daily felt trust, and well-being" by Xiaotong (Janey) Zheng, Karolina W. Nieberle, Susanne Braun, and Birgit Schyns (ref # https://onlinelibrary.wiley.com/doi/full/10.1002/job.2699 ) explores the impact of supervisor monitoring on the trust and well-being of subordinates in remote work settings. After navigating the academic jargon, here are some key findings from the article :