Rampant Referrals Part 9 – Communication Sabotage (Subsection D)

As a quick recap from last time, we looked at the ‘why’ of the question-qualifiers Why, What, Who, How and When and Where :

  • Neglecting to Ask for Referrals due to lack of a process
  • Ignoring Non-verbal Customer Feedback
  • Not Requesting Feedback Or Handling Bad Feedback Poorly
  • Little or Inconsistent Communications
  • Lack of Differentiation
  • Lack of Engagement Strategies
  • Failure to Acknowledge or Reward Referrals
  • Miscommunication During Onboarding
  • Poor Communication of Changes in Services, Procedures or Policies

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