Rampant Referrals for MSPs – Part 8

As a quick recap from last time, we looked at the 4 main ‘silos’ of communication that can be sabotaged, which were :

1 – Internal to Internal : i.e. MSP Staff to MSP Staff
2 – Internal to External : MSP Staff to Stakeholder’s Staff
3 – External to External : Stakeholder’s Staff to Stakeholder’s Staff
4 – External (Internal) to External (External) : Stakeholders’ Staff To Stakeholders’ Stakeholders

This time we’ll look at the situations around how communications can be sabotaged. This will then enable you to create a matrix of stakeholders and situations, meaning that you’ll have a whole new world to map out in terms of where you can improve communications for referrals.  

As always, we’ll start with Why. I.e. reasons why you don’t get more referrals.

Continue reading ...

MSP Members Only

...Free MSP Standard Access Required

Thank you for reading MSP Marketplace Create your FREE account or login to continue reading

Your Advert here?

Click here to find out about sponsorship

MSP Podcasts ...

The Best Bits of Byte-Sized Brilliance