Recap : As a quick recap, last time we looked at communicating with your stakeholder groups by firstly looking at those groups over whom you have the most control and this meant reviewing onboarding sessions with your clients, then reviewing onboarding sessions with your staff and other suppliers and then looking at developing your referral packs accordingly. We then looked at growing your prospect list because it’s all part of the process of “connect, communicate and cooperate” and so connecting with people in the first place is where this all starts.