“Your Call Is Important To Us”

In this featured-article, we look at the traditional frustrations that occur when customers encounter (some) phone systems and how technology is helping to bring better experiences.

Spending Time On Hold

Being put on hold and spending time waiting has long been known to frustrate customers, cause stress, and lead to them hanging up. Even though it costs money and can lead to lost business, many companies continue to do it even though, from a customer's perspective, it may feel like the co...