Record Broadband Compensation Pay-Outs

Ofcom's annual report shows that a record-breaking £20.7m in compensation was paid to broadband customers under the new automatic compensation scheme in the last six months of 2019.

The Automatic Compensation Scheme

Back in November 2017, Ofcom announced that broadband and landline customers would, under a planned new scheme (in two years) automatically be able to get compensation from their providers when things go wrong without the need for a claim.  At the time, an £8-per-day comp...