Zoom Data Concerns

In this article, we look at why Zoom found itself as the subject of a backlash over an online update to its terms related to AI, what its response has been, plus what this says about how businesses feel about AI. 

What Happened? 

Communications app Zoom updated its terms of service in March but following the change only being publicised on a popular forum in recent weeks, Zoom has faced criticism because many tech commentators have expressed alarm that the change appeared to go against its policy to not use customer-data to train AI.