Government Trial Shows No CoPilot Productivity Boost

A three-month evaluation of Microsoft’s M365 Copilot AI assistant in a key UK department found mixed results and few measurable efficiency gains.

Mixed Results From Promising Tech

The UK Department for Business and Trade (DBT) has published the results of a detailed trial of Microsoft’s M365 Copilot AI assistant, revealing no definitive evidence that the tool leads to higher productivity. Despite users reporting moderate satisfaction and perceived time savings, the trial concluded that the AI often performed inconsistently across tasks, and in some cases, reduced output quality.