Google Waits On Hold For You Until A Human Answers

Google’s new “Talk to a Live Representative” feature will call a business for you, wait on hold for you, and call you when a human representative is available. 

Being Tested 

Similar to Google Pixel’s existing “Hold for Me” feature, “Talk to a Live Representative” is currently in testing in the US by Google’s Search Labs members (those who experiment with early-stage Google Search products) on the Google app (Android and iOS) and desktop Chrome. Following (successful) testing it’s been reported that the feature will be made available for all search users, i.e. on all devices, not just on Google Pixel phones.